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Customer Concerns

Customer Concerns at IGH

It is always our desire to provide quality patient care. We value the comments, both negative and positive, from our patients, visitors, and patient's family members to let us know how we can improve our services.

Iraan General Hospital has a formal process for receiving, investigating, and resolving customer concerns. If you are unhappy with our services and our staff is unable to immediately resolve your grievance, a "Documentation of Customer Concern" Form should be completed.

The form is then forwarded to the appropriate administrative personnel who respond to the issue within one week. This includes investigating the concern, initiating a corrective process to resolve the issue, and following up with the patient and/or family.

If you have concerns you would like to express regarding your visit to Iraan General Hospital, Medical Clinic or Wellness Center, please contact us. Just click on the link below.