Business Office

Caring For the Lives We Touch

The business office is comprised of multiple areas: Admissions, Insurance Verification, Eligibility, Billing, Customer Service, Collections, and Financial Assistance: Charity and Indigent Programs.

Business Office Hours:

Monday 8:00 AM - 6:00 PM
Tuesday - Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 3:00 PM
Closed Holidays

Physician services rendered in the hospital, in conjunction with medical hospital services, are billed by Iraan General Hospital. Other specialty services will be billed directly by the providers. Although these services are in conjunction with your treatment at the hospital, the physicians providing these services are not employed by the hospital and bill privately.

When You Call the Business Office

Please have your account number or guarantor number handy. Due to HIPAA Privacy Laws, we cannot discuss a patient's medical or financial information without the patient's permission. Permission may be granted in writing or in person verbally. Therefore, if you don't have a current statement on hand, we will need to identify you as the person on the account.

Who to contact:

Customer Service: 432-639-3400

Business Office

• CFO - Nelia Hernandez
• Business Office Manager - Teresa Tucker
• Patient Representative - Yesika Haddock
• Patient Representative - Cindy Morris
• Patient Representative - Yajaira Balderaz

Clinic

• Clinic Manager - Lisa Santana
• Patient Representative - Alejandra Hernandez

Financial Assistance Programs:

Charity and Indigent Programs are available to those who may qualify. Click on the Iraan Care Application and complete the application. Submit it with the supporting required documents to our Patient Representatives at the Iraan General Hospital. If you have any additional questions regarding this process, please contact any one of our Patient Representatives.